Terms and Conditions of Alpine Bell Villa

These general terms and conditions govern the relationship between “Vismar Invest” Ltd, with UIC: 205971586, having its registered office and management address at 82B Peshtersko Shose Street, Plovdiv, in connection with the services and reservations provided by Alpine Bell Villa.

When a guest uses our services, it is automatically assumed that they have acquainted themselves with, understood and accepted the rules outlined below.

I. Reservations

1. Reservations can be made through the website https://alpinebellvilla.com/, the intermediary platform Quendoo: Booking Engine, by phone, or in person.
2. A reservation is considered confirmed upon payment of the respective deposit as indicated in the reservation form or the relevant offer. You will receive explicit confirmation, along with a reservation number. Reservations can be guaranteed with a debit/credit card, pre-paid with a debit/credit card or via a bank transfer. Bank account details in BGN are provided in the reservation confirmation, with all transfer fees being the responsibility of the Remitter.
3. (1) Prepayment with a credit/debit card is done through DSK’s VPOS terminal, as well as via Pay by Link.
       a) Accepted card types include debit, credit, and business cards from Visa and Mastercard. Alpine Bell Villa does not accept traveler’s checks, Diners, American Express or JCB.
       b) Transactions are processed using MasterCard Identity Check and VISA Secure security protocols.
       c) For security reasons, the maximum card payment amount is 5000 Bulgarian Lev.
       d) We do not store any bank card data used for payments through the website.
       e) In case of a refund, the amount will be returned to the card used for the payment.

   (2) For all other payment methods, any reservation changes must be communicated and confirmed by the reception before the arrival date.

   (3) In cases where no full or partial prepayment is required, the due amount is settled by the guest upon departure from the villa.

4. (1) Cancellations can be made through Quendoo: Booking Engine, via
   https://alpinebellvilla.com/ or by phone.

   (2) If a guest cancels a reservation within the free cancellation period, the funds paid by them will be refunded within 10 business days from the moment the Alpine Bell Villa team is notified of the cancellation. In case the cancellation notice is outside the specified period, a penalty will be applied in accordance with the terms of the specific reservation.

   (3) Reservations made under promotional, seasonal or pre-paid conditions may be non-cancellable, with no refund of the initial payment.

5. (1) In the event that Alpine Bell Villa is required to cancel, modify or amend a reservation, the guest will be notified before the check-in date.

   (2) In the cases specified in the above clause, the guest has the right to:
       a) Accept the modified arrangements;
       b) Propose an alternative arrangement;
       c) Cancel the reservation and receive a full refund of the amounts paid.

   (3) The preceding clause does not apply when the reservation is canceled due to established abuse.

II. Prices

1. Accommodation prices are determined based on demand during different periods of the year, with any changes being announced in a timely and appropriate manner.
2. Prices are per day for the entire villa, inclusive of the tourist tax, VAT and insurance. Prices do not include commission for tour operators or other parties.
3. In the event that a guest utilizes additional services not included in their pre-selected package, such as the minibar, excursions, and others, they are required to pay for them on-site. 
4. Combining two or more promotional accommodation offers or other current offers or discounts is not permitted. 
5. The use of intermediary services provided by the Quendoo platform: Booking Engine for making reservations does not result in additional fees or an increase in the price for a stay at Alpine Bell Villa.
6. (1) Alpine Bell Villa provides breakfast as a complimentary service to its guests.
   (2) Breakfast does not constitute a separate paid service and is not included in the price of the overnight stay.
   (3) The content, type, quantity, manner of serving and time range for offering breakfast may be changed at Alpine Bell Villa’s discretion.
   (4) A change in the content or manner of providing breakfast does not constitute grounds for a reduction in the price of the stay, claims for compensation, or refunds.
   (5) In preparing and delivering breakfast, Alpine Bell Villa may use the services of external suppliers, producers and trading companies.
   (6) Alpine Bell Villa is not liable for actions, omissions, delays, changes in assortment, interruptions in supply or other circumstances related to the activities of external suppliers.

III. Check-In and Check-Out

1. Unless otherwise agreed, the check-in time at Alpine Bell Villa is after 2:00 PM. Any arrivals before this time will be accommodated based on villa occupancy.
2. Check-out time is by 11:00 AM. If you wish to depart at a later time, you must inform the Alpine Bell Villa team no later than 24 hours before your desired check-out time, as any check-out after the standard regulated time will be subject to villa occupancy.
3. In the event that a check-out after 11:00 AM is confirmed, an additional fee will be applied.
4. (1) The maximum capacity of Alpine Bell Villa is 6 adult guests + 1 adult on an additional bed (6+1).
   (2) Only the persons specified in the reservation may be accommodated at the villa.
   (3) Admitting external visitors, guests or other persons not included in the reservation is permitted only after prior agreement with Alpine Bell Villa.
   (4) Alpine Bell Villa reserves the right to refuse access or terminate the stay upon establishing a breach of these terms.
5. (1) Vacating the villa after the designated time is permitted only with prior approval.
   (2) In case of check-out after the designated time without prior consent, Alpine Bell Villa is entitled to charge an additional fee.

IV. Conduct

1. Guests are required to inform the Alpine Bell Villa team of any changes to their reservation, any identified breaches, the discovery of lost, forgotten, damaged, stolen, or found items, as well as in relation to any complaints that may arise during their stay.
2. Guests should treat Alpine Bell Villa’s property with care as a responsible tenant and observe the rest hours between 2:00 PM and 4:00 PM, and after 10:00 PM.
3. In the event of inappropriate actions by a guest, the Alpine Bell Villa team reserves the right to take reciprocal measures, which may involve contacting the police or requesting guests to leave the premises, depending on the severity of the situation.
4. Children under the age of 10 should not be left unattended.
5. (1) Organizing parties, celebrations, corporate events, filming, photo shoots, promotional campaigns and other events is permitted only with prior written consent from Alpine Bell Villa.
   (2) In case of violation, Alpine Bell Villa has the right to terminate the stay immediately, without reimbursement of amounts paid.
6. (1) The use of external contractors, including but not limited to personal chefs, catering companies, musicians, entertainers, photographers and other service providers, is permitted only after prior agreement with Alpine Bell Villa.
   (2) Guests may not independently arrange services with personal chefs or other contractors who work or have worked with Alpine Bell Villa, without the prior knowledge and consent of management.
   (3) The restriction under the preceding paragraph is introduced to guarantee security, the quality of the services provided, and the protection of Alpine Bell Villa’s business relationships.
   (4) Upon establishing a violation, Alpine Bell Villa has the right to terminate the provision of the relevant service, as well as to terminate the stay without reimbursement of amounts already paid.

V. Liability

1. Alpine Bell Villa is not responsible for lost, damaged, or stolen personal belongings of the guests.
2. Alpine Bell Villa is not responsible for the loss or damage to the guests’ vehicles left in the villa’s free parking area.
3. In the event that a lost or forgotten item belonging to a guest is found, Alpine Bell Villa will make an effort to locate the owner, keeping the item for a period of 30 days.
4. In the event that a guest intentionally or through negligence damages equipment, furnishings, structure, or outdoor space, they will be charged based on the extent of the damage. Payment is to be made at market value immediately in cash or by credit/debit card before leaving the property.
5. In the case of a missing item discovered after the guest’s departure, the Alpine Bell Villa team reserves the right to withhold the corresponding amount from the guest’s credit/debit card or send an invoice to the address provided by the guest.
6. (1) If a guest smokes within the villa, a fine of 200 BGN will be imposed.
   (2) Violation of the no-smoking policy, occurring two or more times, will be considered property damage to the villa, and accordingly, the provision of Article 4 of these General Terms and Conditions will be applied.
7. Depending on the degree of rule violation or property damage, a representative of Alpine Bell Villa may require guests to vacate the property immediately without any entitlement to compensation or reimbursement of the amount already paid.
8. The guest’s liability for their expenses is absolute, and they agree to be held responsible in the event that a specified individual, group, or company does not fully pay all or part of the incurred expenses.
9. (1) Use of the indoor and outdoor mineral pool, the salt room, the relaxation area, the showers and all other spa facilities is entirely at the guest’s own risk.
   (2) Alpine Bell Villa is not liable for incidents resulting from failure to comply with safety rules.
   (3) Children under the age of 18 may use the spa facilities only under the constant and direct supervision of an adult companion.
   (4) Guests are required to independently assess their state of health before using the mineral pools and spa facilities.
   (5) Alpine Bell Villa is not liable for health issues arising from improper or excessive use of the facilities.
10. (1) In the event of excessive soiling of the premises, the outdoor area, the spa area or the equipment, Alpine Bell Villa is entitled to charge an additional fee for extraordinary cleaning.
    (2) The amount of the fee is determined according to the nature and scope of the work required.
11. (1) For the purpose of protecting property and ensuring security, Alpine Bell Villa may use video surveillance systems in the outdoor areas of the property, as well as indoors – solely in the reception area.
    (2) Video surveillance is not carried out in the accommodation units, sanitary facilities, spa area, or other spaces where privacy is guaranteed.
    (3) By making a reservation, guests declare that they have been informed of the presence of security systems in the common outdoor areas of the property and the reception area.
12. (1) Alpine Bell Villa is not liable for failure to perform its obligations upon the occurrence of force majeure circumstances.
    (2) Force majeure circumstances shall include, without the list being exhaustive:
    • natural disasters;
    • fires;
    • floods;
    • earthquakes;
    • epidemics;
    • pandemics;
    • power outages;
    • water supply network failures;
    • administrative prohibitions;
    • military actions;
    • other unforeseeable events beyond Alpine Bell Villa’s control;

VI. Children’s Policy

1. Individuals under the age of 12 are considered children by Alpine Bell Villa and must be accompanied by an adult responsible for their behavior.
2. Individuals aged 12 or older are considered adults by Alpine Bell Villa and will be charged accordingly during their stay at the villa.
3. Complimentary baby cots are provided in the rooms upon prior request.

VII. Pets Policy

1. The accommodation of pets up to 3 kg is permitted only with prior written approval from Alpine Bell Villa.
2. When accommodating a pet, the guest must present a valid veterinary passport confirming the animal’s identity and the mandatory vaccinations performed.
3. A fee of EUR 80 (eighty) per night is charged for each pet.
4. The pet owner bears full financial liability for all damage caused by the animal.
5. Alpine Bell Villa has the right to charge additional costs where extraordinary cleaning, disinfection, pest control or damage restoration is required.
6. Pets may not be left unattended in the villa’s premises.
7. If a pet is accommodated without prior approval or without presentation of the required documents, Alpine Bell Villa has the right to terminate the stay immediately, without reimbursement of amounts already paid.

VIII. Miscellaneous

1. (1) In cases of incompleteness in these General Terms and Conditions and in the event of disputes arising from them, Bulgarian legislation applies accordingly.
   (2) These General Terms and Conditions may be periodically amended in accordance with the requirements of Bulgarian and European legislation without explicit notice to the guests.
   (3) Any changes to the General Terms and Conditions take effect immediately upon their publication.
2. If you have any additional questions or issues related to reservations at the villa, please contact us through the following means: 

• • Phone: +359 897 979 752 
  • Email: [email protected]

These General Terms and Conditions have been approved and published on 17.08.2026.