Privacy Policy of Alpine Bell Villa

The website https://alpinebellvilla.com/ (hereinafter referred to as the “Website”) is owned by “Vismar Invest” EOOD, EIK: 205971586, with its registered office and management address at 82B Peshersko Shosse Street, Plovdiv, Bulgaria (hereinafter referred to as “We”).

This Privacy Policy pertains to the processing of personal data provided by you through the Website, Quendoo: Booking Engine, as well as in connection with any reservations made by you or your stay at Alpine Bell Villa.

The Privacy Policy is fully compliant with Bulgarian legislation and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals concerning the processing of personal data and on the free movement of such data.

I. Basic Terms

1. “Personal data” – for the purposes of this Privacy Policy, “personal data” refers to any information provided by you through the Website, Quendoo: Booking Engine, telephone calls, email correspondence, or any other means of interaction with us. This information allows you to be identified directly (e.g., through your name) or indirectly (e.g., through location data).
2. “Processing of personal data” – includes activities such as collection, recording, organization, storage, alteration, use, disclosure by transmission, dissemination, or any other means that make data accessible, deletion, destruction, and so on, of personal data.
3. “Controller of personal data” – the entity that determines the purposes and means of processing personal data. In this case, that entity is “Vismar Invest” EOOD, EIK: 205971586, with its registered office and management address at 82B Peshersko Shosse Street, Plovdiv.
4. “Processor of personal data” – the employee who processes personal data on behalf of the controller.

II. Principles We Follow in the Processing of Personal Data

1. Transparency – We inform you of the source from which we collect personal data, the purpose of collecting and processing it, the period for which we will retain it, as well as the possibility of its disclosure to third parties and the ways in which you can protect your personal data.
2. Data Minimization – We collect only the personal data that is necessary for the normal operation of Alpine Bell Villa.
3. Accuracy – We take all necessary measures to ensure the currency and accuracy of the collected personal data.
4. Limitation of Storage – We retain your personal data for a period not longer than necessary for the purposes of processing, with storage extending beyond that period only in cases provided for by law.
5. Privacy and Protection – We implement the necessary technical and organizational measures to protect against unauthorized or unlawful processing of your personal data, as well as against their accidental loss or damage.

III. When and What Data Is Processed

1. When using the Website, we collect and process personal data for the purpose of optimizing the Website, improving the services we provide, and for marketing purposes. This processing of personal data includes:
   a) Information related to your browser, the device you use to access the Website, and your IP address;
   b) Information about the country from which you access the Website;
   c) Other statistical information.
2. When making reservations (through the Website, by phone, or in person), we collect and process your personal data for the proper performance of our obligations to you. Within the scope of this personal data, the following are included:
   a) Personal information – your name, age, address, personal identification number, details about your credit card, and the number of persons for whom a reservation is made;
   b) Reservation details – stay dates, accommodation information, and check-in/check-out information;
   c) Contact information – phone number, address, email address.
3. With your explicit consent, we process your personal data for marketing purposes, expressed through the sending of advertising messages with special offers provided by Alpine Bell Villa to your email address.
4. The cameras on the premises of Alpine Bell Villa record images only in places where it is justified, to ensure the security and safety of assets and people, and these images are used solely for this purpose.
5. For the purpose of fulfilling legal obligations, we may transmit your personal data to third parties, including but not limited to our accounting services provider, government authorities (such as the Ministry of Internal Affairs, the National Revenue Agency), and other entities provided for by explicit provisions of the legislation.

IV. Your Rights

1. You have the right to receive confirmation of whether your personal data is being processed. If it is, you have the right to access this information, including being informed about the categories of personal data being processed, the purposes of the processing, to whom and under what conditions it will be disclosed, the retention period if it cannot be specified precisely, and we will provide information about the criteria used to determine it.
2. If there are inaccuracies, you have the right to request the correction of your personal data. This right corresponds to our obligation to inform you of any corrections made. You have the right to request the deletion of your personal data under the following conditions:
   a) The personal data is no longer necessary for the purposes specified in these Privacy Policies;
   b) Upon the withdrawal of your consent for processing, which can be done at any time at your personal discretion;
   c) To stop receiving marketing information, and we will immediately comply with requests to cease sending marketing information to individuals who have previously authorized us to do so;
   d) Other cases provided for in the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
3. At your personal discretion and at any time, you have the right to object to the processing of your personal data by us. Upon such a request, we will immediately cease processing, unless there are legal grounds to the contrary that take precedence over your personal interests and claims.

V. Processing and Storage Period of Personal Data

1. We store the personal data provided by you for a limited period of time, as required to fulfill the purposes outlined in these Privacy Policies. After the expiration of this period, your personal data will be deleted.
2. When applicable, we process your personal data for marketing purposes until the moment you withdraw your consent to receive promotional messages.
3. We retain recordings from security cameras for a period of 20 days. In cases where an incident has occurred or an investigation is ongoing in which the video recordings may be relevant, we will retain them until the investigation or case is concluded.
4. The personal data mentioned in this Policy may be processed for a longer period than stated above if the current legislation allows for data processing for an extended duration.

VI. Updating Privacy Policies

1. These Privacy Policies are periodically updated in accordance with the requirements of Bulgarian and European legislation without explicit notification to you. Each change takes effect immediately upon its publication on the Website.
2. If you have any questions or issues related to your personal data, you can contact the data controller as follows:

• • Phone: +359 897 979 752 
  • Email: [email protected]

These Privacy Policies were approved and published on October 21, 2023.